SupportCandy Satisfaction Survey 3.2.3
Wordpress Plugins SupportCandy 4.8 (2.2K reviews)
The SupportCandy Satisfaction Survey is a WordPress plugin that adds a structured feedback layer to the SupportCandy help desk system. Once a support ticket is marked as resolved or closed, the plugin automatically sends a survey email to the customer who opened that ticket. This means you do not have to manually request feedback after every interaction. The survey appears as a straightforward set of questions, and the responses are stored directly in your WordPress database, linked to the original ticket. Because the whole process runs through SupportCandy, the feedback stays attached to the agent, department, and ticket context that produced it. You can decide which ticket statuses trigger a survey, and you can limit surveys to specific agents or departments if you want more focused feedback. The purpose of the plugin is simple: capture customer sentiment at the moment it is freshest, right after a support interaction ends, and make that data easy to act on.
Survey design is fully under your control. You can build custom questions using rating scales, multiple-choice options, or open-ended text fields, and you can set specific questions as mandatory. Conditioning logic lets you show follow-up questions based on previous answers, so the survey can stay short and relevant for each respondent. You can also create multiple survey templates with different visual styles and customize the confirmation message that appears after someone submits their response. The question management screen makes it easy to reorder and edit questions, and the plugin is translation-ready for localization. A GDPR compliance notice option is available for privacy-sensitive data collection. Every survey email can include the ticket subject and ID, giving the customer useful context when they respond. The plugin is built to work with the latest versions of WordPress and requires the SupportCandy plugin to be installed and activated. All settings live in the WordPress dashboard under SupportCandy.
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All collected responses appear in a dedicated part of your WordPress admin area, where you can view individual answers alongside the related SupportCandy ticket. The reporting interface includes real-time updates, so new feedback shows up as soon as it arrives. A dashboard widget displays recent survey scores with trend indicators, making it easy to spot whether satisfaction is moving up or down over time. Because responses are tied to the agent and department handling the original ticket, you can analyze performance at a granular level. This data helps you identify bottlenecks, spot agents who may need extra coaching, and recognize interactions that went particularly well. Survey forms are fully responsive, adapting to desktop, tablet, and mobile screens, and the plugin works across all major web browsers. Performance sits at the core, with minimal impact on page loading speed, and hooks and filters let developers extend or alter behavior without modifying the core plugin.
This plugin is built for teams that already use SupportCandy and want a direct line to customer sentiment. Once installed, it removes the need for separate survey tools or manual follow-up emails. The feedback you collect can guide agent training, inform product development through direct customer comments, and help identify satisfied customers who might be willing to provide a testimonial or participate in a case study. Survey responses also support customer journey mapping by revealing pain points at specific stages of the support process. All responses stay within your WordPress database, linked to the relevant tickets, so there is no external data storage or separate subscription to manage; the data remains yours, and the setup stays inside the tools you already use. Its source code is fully accessible under a GPL license, giving you the freedom to modify and redistribute it. For any WordPress business running SupportCandy, the plugin turns the end of every ticket into a chance to learn and improve.
- Item type
- plugin
- Category
- Wordpress Plugins
- Version
- 8.0
- Availability
- In stock
- Delivery
- Digital
- Last updated
- August 11, 2026
SupportCandy Satisfaction Survey appears in the Wordpress Plugins catalog and is classified as a plugin. The page focuses on information available in the listing rather than unsupported performance or compatibility claims.
Usage rights depend on the license selected at checkout. Review the complete terms before using this item for client work, redistribution, SaaS, or more than one end product.