SupportCandy – Export Ticket 3.1.6
Wordpress Plugins SupportCandy 4.8 (2.4K reviews)
SupportCandy – Export Ticket is a WordPress addon for the SupportCandy help desk plugin. Its purpose is to turn your ticket data into portable files. With this addon, you can export tickets as CSV, Microsoft Excel (.xlsx), or PDF documents. Those files are formatted so they can be dropped into spreadsheet programs like Excel or Google Sheets, or pulled into business intelligence tools for further analysis. The addon isn't a replacement for SupportCandy; it extends the core plugin by adding an export layer. If your team needs recurring weekly reports, a one-time data migration, or a simple archive of past conversations, this lets you capture those records without copying and pasting from your support dashboard. No database access or custom scripting is required. Everything happens through the existing WordPress admin interface. For anyone who manages support for a living, that translates into fewer manual steps and a cleaner handoff of data to the tools you already use.
When you run an export, the plugin pulls a full set of ticket details from the help desk. The package includes ticket ID, subject, status, priority, assigned agent, creation date, last updated date, customer name, and customer email. That means your output contains the context needed to understand each ticket without looking it up separately in the help desk. The plugin also gives you control over exactly which tickets get exported. You can filter by date range to capture a monthly or quarterly slice, or narrow things further by ticket status, priority, category, or assigned agent. For instance, you could export only high-priority open tickets handled by a specific agent in the last seven days. These filters work together, so you're not forced to export everything and then clean it up afterward. You get Excel-ready rows of data that reflect exactly the segment you need. Custom fields are fully supported as well, so any extra information you've attached to a ticket isn't lost during export.
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Ticket attachments aren't left behind when you export. The plugin gives you a clear choice: either omit attachments entirely or bring them along. If you choose to include them, they can be delivered as separate files or combined into a single zip archive. That's especially useful when you're moving support history to another system or creating a backup for compliance and auditing. The addon also handles large export jobs without forcing you to export in small batches. Bulk exports are supported, so a full year of tickets and their attachments can be pulled in one request. The interface is built into the WordPress dashboard, which means there's no separate tool to learn. It's also mobile-responsive, so you can manage an export from a tablet or phone if that's where you happen to be. All of this runs as an extension beside SupportCandy, so it uses the data and structure that plugin already has.
SupportCandy – Export Ticket works alongside the main SupportCandy plugin. It requires PHP 7.0 or higher and WordPress 5.0 or newer, and it exports to CSV, XLSX, and PDF. Recent updates have also brought some practical refinements: filter options now include tags, the PDF export engine produces more consistent formatting across ticket types, and large exports run faster than before. For most support teams, the real value is in reporting, migration, and record keeping. The CSV export is useful for spreadsheets and data analysis, the XLSX file is convenient for formatted Excel reports, and the PDF output works well for sharing with people who don't want to open a spreadsheet. The same export can serve as a clean backup of your support history or as the starting point for moving tickets into a new platform. This addon doesn't analyze your data or generate insights for you; it simply gets your ticket data out of WordPress in a structured, usable form.
- Last updated
- August 9, 2026
- Delivery
- Digital
- Availability
- In stock
- Version
- 3.1.6
- Category
- Wordpress Plugins
- Item type
- plugin
SupportCandy – Export Ticket is listed in Wordpress Plugins as a plugin. The supplied description, preview, version, price, and recorded product details are collected here for review.
Usage rights depend on the license selected at checkout. Review the complete terms before using this item for client work, redistribution, SaaS, or more than one end product.