SupportCandy Gravity Forms 3.0.4
Wordpress Plugins SupportCandy 4.8 (2.3K reviews)
SupportCandy Gravity Forms is an add-on that connects Gravity Forms submissions with the SupportCandy ticketing system on WordPress. It is built for sites that already use Gravity Forms to collect inquiries, service requests, feedback, or other customer details, and want those submissions to become support tickets automatically. Instead of copying form entries into a helpdesk by hand, the plugin creates a ticket from each configured submission and places it inside SupportCandy for your team to review and handle. That means the information collected through your forms can move directly into your support workflow with less manual work and fewer chances for errors. The add-on acts as a bridge between data capture and ticket management, making it easier to keep customer communication organized in one place. It is aimed at users who want Gravity Forms and SupportCandy to work together in a more direct way.
The main purpose of the plugin is field mapping. You can connect Gravity Forms fields to SupportCandy ticket fields so the information entered by a visitor appears where it belongs in the new ticket. The source text says custom fields are supported on both sides, which gives you room to match the data structure of your form to the structure of your support system. It can also pre-fill ticket details such as subject, priority, and category, which helps standardize incoming requests before they reach your team. Conditional logic is supported too, so ticket creation can be triggered only when form conditions are met. That makes the add-on useful for forms that handle different request types or different paths for different users. Since the plugin works alongside Gravity Forms spam protection measures, it fits into forms that already use those controls. The focus here is clear: take what a user submits and turn it into a properly organized support ticket.
SupportCandy Gravity Forms is designed to reduce repetitive support tasks and keep requests moving through a single workflow. Instead of handling form submissions as separate messages, your team can work from tickets that already contain the submitted details. This is especially useful for service request forms, bug reports, product questions, general contact forms, feedback, and client intake forms. Each of those can feed directly into SupportCandy, where the request can be tracked like any other ticket. The source also mentions user role assignment, allowing newly created tickets to be assigned to specific support agents or teams. That can help direct requests to the people who need to see them first. By collecting form responses in the same system your support team already uses, the plugin helps keep inquiries from being scattered across inboxes and spreadsheets. It gives Gravity Forms a more active role in support operations rather than treating it only as a form builder.
Installation starts with having both SupportCandy and Gravity Forms installed and activated on your WordPress site, then adding the SupportCandy Gravity Forms add-on. After that, you configure the field mappings in the SupportCandy settings area and test the connection with a sample submission. The source notes support for WordPress 4.9 and above, with PHP 7.0 or higher recommended, and describes the add-on as a SupportCandy plugin that handles data securely and works across devices. It also mentions compatibility with most popular Gravity Forms add-ons and built-in hooks and filters for developer customization. Version notes in the source point to ongoing fixes and improvements around field mapping, conditional logic, file uploads, and error logging. For teams that want Gravity Forms submissions to become SupportCandy tickets without extra copying or sorting, this add-on provides a direct connection between form data and support handling.
Related products
GravityForms
- Item type
- plugin
- Category
- Wordpress Plugins
- Version
- 3.0.4
- Availability
- In stock
- Delivery
- Digital
- Last updated
- August 4, 2026
SupportCandy Gravity Forms is one of the Wordpress Plugins items recorded as a plugin. The content below uses the supplied listing information and current local catalog data.
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